AI on the last mile

Artificial intelligence (AI) is one of the key topics at this year's transport logistic. On Wednesday, the transformative role of this new technology in the parcel industry on the last mile was also highlighted.

Discussing AI on the last mile (from left): Lars Purkarthofer (UPS), Alexander Hasel (GLS IT Services), Marten Bosselmann (BPEX), Lars Schwabe (Lufthansa Industry Solutions) and Carsten Hansen (BPEX). (Foto: DVZ/ Frederic Witt)

04. Juni 2025 | von DVZ Redaktion

In a keynote speech, Lars Schwabe, CTO of Lufthansa Industry Solutions, first spoke about fundamental findings on the use of AI and specific potential applications for the last mile. Last year, the IT consultancy firm published the study ‘Artificial intelligence in the courier, express and parcel industry’ together with the Bundesverband Paket- und Expresslogistik (BPEX). BPEX Chairman Marten Bosselmann also spoke about its contents.

In the subsequent round table, Schwabe and Bosselmann discussed with other experts how AI can help to optimise delivery processes on the last mile, increase efficiency, reduce the workload of delivery staff and increase customer satisfaction. Lars Purkarthofer, Director of Public Affairs for Germany, Austria and Switzerland at UPS, is certain: ‘AI has arrived in the CEP industry.’ (fw)

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